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RER70FR154RCSL

发帖时间:2021-06-15 03:20:59

As with the management of any communication that occurs over your network, specifically your intranet, you have to make sure you prepare for challenges you may face in using IP telephony. Your firewall may not easilyaccommodate voice conversations on your IP network. Touchtone detection, a crucial capability of call centers that use IVR systems, has a long way to go before it is as consistent on an IP network as it is on a circuit-switched network.

Globix (New York, NY — 212-334-8500, booth #1725), short for Global Internet Exchange, provides Internet service to large and midsize businesses. Globix maintains a 6,500-mile, fiber-based SONET network between its headquarters in New York, Santa Clara, and London. Globixoffers a comprehensive range of access, including ISDN, frame relay, OC-3, T1/E1, T3/E3, and SDSL. Services provided include Web hosting, videoconferencing, co-location, streaming media broadcasting, digital media, and network security (firewalls, virtual private networks).

Long Prosper Enterprise

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Long Prosper Enterprise (Vancouver, BC, Canada — 604-572-5916, booth #2056) makes headsets designed aesthetically and technically for the future of CTI. In the business for 27 years, LongProsper recently turned its attention to lightweight, wireless systems. The company plans to release its newest wireless microphone set design at the show in September. You’ll also be able to check out other recent releases, such as its transparent wireless model.

Mercom Systems

Continuing its commitment to develop new and innovative applications for its flagship product, Audiolog, Mercom Systems (Lyndhurst, NJ— 201-507-8800, booth #1934) has introduced IRIS, its intelligentrecording information system. Designed for the call center market, IRIS lets managers set a schedule with criteria to record a portion of agents’ calls for purposes of quality evaluation or training. IRIS now supports part-time evaluation recording and continuous recording on the same server.

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Melita

Melita International (Norcross, GA — 800-635-4821, booth #2220) is the leading total-solution provider of integrated customer interaction and intelligent contact managementapplications that enable businesses to automate their customer contact center activities, enhance telephone and Internet-based customer commerce, and provide superior customer care. The company offers the powerful combination of Internet-based customer interaction and call center-based communication, and multi-channel, real-time customer collaboration and enhanced communication services.

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Those services, supporting channels such as Web sharing, e-mail, chat and comprehensive voice and mixed media, will helptransform virtually all businesses into customer-sensitive service providers.

Microsoft

SAI 5005 Windplay Dr., El Dorado Hills, CA 95762 800-775-0025

Saville Systems 1 Van de Graaff Dr., Burlington, MA 01803 781-270-6500

Sension 288 Littleton Rd., Westford, MA 01886 978-692-1868

Switchview 180 Columbia St. W., Waterloo, ON N2L 3L3 Canada 519-746-4460

Teledat Systems 480 Williamsport Pike, Martinsburg, WV 25401 800-TELEDAT

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